Terms and Conditions

This website is operated by U Support (charity number 1128870), 48 Mandela Way, Southampton SO15 5RZ (referred to as "U Support/we/our/us"). As user of this website (referred to as "you/your") you acknowledge that any use of this website ("use/using") is subject to our terms and conditions below (which includes our privacy policy also below).



• read through these terms and conditions carefully before using this website;
• print a copy for future reference; and
• also read our privacy policy section regarding your personal information.


1. General

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.


2. Other websites

To help you to donate to U Support, we may provide links to other websites. Also, to provide increased value to you, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you will have chosen to enter, from our website, any other website or any other linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources. We recommend that you read and print the terms and conditions and privacy statements of any such websites before using them.


3. Intellectual Property

3.1 You acknowledge and agree that all copyright, trade marks (including but not limited to the U Support name and logo) and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. Nothing in these terms and conditions or the website constitutes such an authorisation.

3.2 Save for where expressly stated on the website, you acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


4. Liability and Indemnity

4.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

4.2 Subject to Section 4.1 above, U Support will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. U SUpport will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and U Support accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

4.3 Subject to Section 4.1 above, U Support will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

• economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
• loss of goodwill or reputation; or
• special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.


5. Miscellaneous provisions

5.1 These terms and conditions shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England.

5.2 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

5.3 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999).

5.4 No delay or failure by U Support to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of U Support.

5.5 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and U Support relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and U Support for your use of this website.


The U Support website is operated by: U Support (charity number 1128870), Unit 11, The Marlands Centre, Civic Centre Road, Southampton SO14 7SJ.


We recommend you print out a copy of these terms and conditions for future reference.


If you have any questions regarding the U Support website, please send your queries to U Support, Unit 11, The Marlands Centre, Civic Centre Road, Southampton SO14 7SJ or use our contact form.


Privacy policy

U Support is a charity registered in England and Wales under Charity Number 1128870, of 48 Mandela Way, Southampton SO15 5RZ. The purpose of this statement is to set out how we use personal information that we may obtain about you. By using the U Support website generally you agree to this use. This statement does not apply to any information you may provide through other websites to which we provide hyper-links. We recommend that you read and print the terms and conditions and privacy statements of such websites prior to using them.


1. Use of your Personal Information

1.1 We will store any data you give us, such as your contact details, and hold it on computers or otherwise.

1.2 We will use information that you provide; (a) to send you U Support press releases; and (b) to send you HTML documents with details of U Support events.


2. Disclosure of Your Information

We will only give information about you to our employees and/or to our agents to administer any services provided to you by U Support now or in the future.


3. Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.


4. General

4.1 You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee (currently £10 and made payable to U Support. If you are concerned that any of the information we hold on you is incorrect please contact us (see details below).

4.2 Please be aware that our site may link to other websites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked websites.


How can I get my name removed from the U Support mailing list?

If you want to be removed from our mailing list, please write to the U Support, Unit 11, The Marlands Centre, Civic Centre Road, Southampton SO14 7SJ. Please note that it may take up to 28 days to action your request. In addition, each electronic mailing we send you will contain details of how you can un-subscribe.


Contact Us

If you have any comments or queries in connection with our privacy policy, please write to U Support, Unit 11, The Marlands Centre, Civic Centre Road, Southampton SO14 7SJ.


Find out how by contacting us at:


U Support
Unit 11

The Marlands Centre

Civic Centre Road
Southampton SO14 7SJ
Tel: 02380 332 866


Or use our online contact form.

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U Support, a charity registered in England & Wales number 1128870.